Anyone aged 18 and over planning an event can use PearlMarilyn, as can entertainment and event professionals wanting to offer their services. All users complete ID verification during sign-up to keep the community trustworthy and accountable.

Yes. We take your privacy seriously. Your personal details and booking information are encrypted and are never shared outside the platform without your consent. Payment information is processed securely.

All payments are made securely through the app. Funds are held safely until the booked service is confirmed as completed, then released to the provider. For your protection, all payments for bookings must be processed within the app.

Our support team is available to help resolve any issues before, during, or after your event. You can reach out through the app at any time, and in the rare case of a serious concern, our team can step in and, if necessary, involve the relevant authorities.

For your protection under our booking guarantees, we recommend keeping all communication, arrangements, and payments within the app.

Profiles should remain professional, accurate, and respectful. Misleading, explicit, offensive, or illegal content is strictly prohibited and may lead to removal.

If an issue arises with a booking or payment, you can raise it through the app. Our support team will review the situation and take appropriate action, which may include a refund, adjustment, or other resolution.

Yes, bookings can be cancelled through the app subject to our cancellation policy. Depending on timing, a refund or cancellation fee may apply — see our Cancellation Policy for full details.

Anyone who breaches our community guidelines (for example, harassment, unsafe conduct, or bypassing secure in-app payments) may have their account suspended or permanently removed. Serious breaches may also be reported to the relevant authorities.

You can report any concerns directly through the in-app reporting tool. Our team reviews all reports promptly and takes appropriate action to keep the PearlMarilyn community safe.

Yes. PearlMarilyn only supports legitimate event and entertainment services, such as bartenders, bands, dancers, circus performers, DJs/MCs, catering, and event planning. All providers must comply with relevant Australian laws.

Yes. Your profile and booking details are only visible to registered members you interact with, and all personal information is handled in line with our Privacy Policy.